Refund / Cancelation Policy
Cancelling a Course
We provide training courses which may include both practical training and digital content. The following right to cancel terms are set out in accordance with the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 permits consumer customers to cancel a contract after it is has been entered into subject to certain limitations and requirements. You have the right to cancel the contract at the end of 14 days, after the day the contract is entered in to, if you want to access the digital/online training within this period, you must give your express consent and acknowledge that your right to cancel is lost by accessing the materials. You can do this by digitally signing the course agreement prior to accessing the digital material.
If you have the right to cancel then:
1.1 you will need to complete our cancellation of service form stating that you wish to cancel the contract between us and you; and
1.2 you will need to send us the notice of cancellation within the 14 period strating with the day after you receive our confirmation that there is a binding contract between you and us;
1.3 after we receive your notice of cancellation we will refund any monies due to you within 14 days.
Please see our full terms here
How To Return An Item
This section relates to trade/business customers only.
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of your purchase.
UNSATISFACTORY QUALITY / DAMAGED IN TRANSIT
Next Step Beauty will accept the return of Goods if unsatisfactory quality / damaged in transit if
i. Notified to us within 3 WORKING DAYS OF DELIVERY
ii. Returned to us WITHIN 7 WORKING DAYS
iii. We are satisfied that the Goods have not been opened or used any more than necessary to identify the need to return
iv. We are satisfied that the Goods are unsatisfactory quality / damaged in transit.
v. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Next Step Beauty at its discretion will either replace or repair the Goods so that they comply with the contract. If we unable to replace or repair the Goods we will issue a Credit Note.
Unless Goods are returned to Next Step Beauty due to the above, the Customer will not be entitled to return Goods to Next Step Beauty after delivery.
RETURNS (OTHER THAN GOODS OF UNSATISFACTORY QUALITY / DAMAGED IN TRANSIT)
Next Step Beauty will be entitled to refuse to accept the return of Goods at its entire discretion. In the case of chemical products Next Step Beauty will not replace or refund these Goods due to risk of contamination after leaving the premises. Next Step Beauty is unable to refund/exchange or replace electrical bulbs under any circumstances.
If Next Step Beauty does agree to accept the return of Goods then the Customer will pay for the Goods to be returned by appropriate means. If return is accepted the Goods must be
i. Notified to us within 3 WORKING DAYS OF DELIVERY
ii. Returned to us WITHIN 7 WORKING DAYS OF DELIVERY
iii. Be returned unopened, unused and in re-saleable condition.
Under these circumstances, the Customer who returns the goods will normally incur a 15% of the price paid + VAT handling charge.
Remittance Terms Orders will not be processed until payment has been received in full and cleared.
If the Customer fails to make payment, Next Step Beauty may defer or cancel any further deliveries of Goods, stop any Goods in transit and treat the Order as terminated.
1. Please email support@nextstepbeauty.co.uk to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Next Step Beauty
Returns Department Tracking #
Aldercarr Hall, Attleborough Road, Great Ellingham, Norfolk, NR17 1LQ
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned if they are opened including digital content from our online student portal. These include music, manuals, software, and tutorial videos.